Asterisk Call Center Solutions

• Live administrator and supervisor call center status panel.
• Area code breakdowns inclusive of calling and waiting time.
• Agent billable and payable time with total sales, contacts and conversion statistics.
• Live agent page with queue statistics and agent controls.
• Total unanswered calls with disconnection time and position.
• Complete call distribution statistic, including sales and contacts, by week, day or hour.
• Administrator message broadcasting and SMS functionality.
• Full agent availability with session and pauses details and history.
• Inbound ACD call attempts with metrics available by operator, terminal and queue.
• Detailed call information including the Asterisk Call ID and recorded call.
• Total of answered calls including call length and waiting time metrics.
• Inclusive SLA of answered and unanswered calls and disconnection causes.